100cucu Privacy Policy – Member Personal Data Protection

1. Introduction and Scope of This Privacy Policy

This Privacy Policy is published by 100cucu and applies to all users who access our platform through the official website at 100cucu.win or via the 100cucu mobile app for Android and iOS. We are committed to protecting your privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.

By registering or using any 100cucu service, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, you are requested not to use our platform.

2. Types of Personal Data We Collect

We only collect data that is genuinely necessary to provide you with a safe, compliant, and high-quality service. Collecting data beyond what is relevant to platform operations goes against our internal policy.

We do not collect any data considered sensitive outside the scope of our online gaming platform operations, including information about your health, religious beliefs, or political views.

3. How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. We do not process your personal data for any purpose other than those stated below without first obtaining your separate consent.

• Account management: Creating, verifying, and managing your member account, including the KYC process required before your first withdrawal is processed.
• Transaction processing: Processing deposits via FPX, Touch 'n Go eWallet, GrabPay, and USDT, and managing withdrawals within the committed timeframe.
• Platform security: Detecting and preventing unauthorised login attempts, identity fraud, and account abuse in real time.
• Responsible gaming: Monitoring gameplay patterns to identify members who may need support and providing appropriate game limit tools.
• Service communications: Sending important notifications related to your account, security, and terms changes — not unsolicited marketing spam.
• Legal compliance: Meeting anti-money laundering (AML) requirements and reporting obligations required by applicable Malaysian law.
• Product improvement: Analysing usage data in aggregate and anonymised form to improve user experience, platform performance, and the games catalogue.

4. Data Sharing and Disclosure

100cucu does not sell your personal data to any third party. However, there are specific situations where we need to share your information with trusted parties to ensure our platform operates correctly and securely.

• Payment service providers: Financial institutions and payment processors handling your transactions are bound by strict confidentiality agreements with 100cucu.
• Game software providers: Licensed gaming companies providing slot games, Live Casino and bingo on our platform receive only the minimum data necessary to operate the games.
• Statutory authorities: We will disclose required data to law enforcement agencies or Malaysian statutory authorities when required to do so by law or court order.
• Fraud prevention: Limited sharing with cybersecurity firms that help us detect and prevent online fraudulent activity.

5. Data Security and Protection Measures

We invest seriously in security infrastructure to ensure your personal data is always protected. The 100cucu security system is built on a layered defence principle — if one layer is compromised, the next layer still provides robust protection.

• 256-bit SSL encryption: All communications between your device and 100cucu servers are encrypted using the same industry-standard encryption adopted by Malaysia's leading banks.
• Secure password storage: Your password is never stored in plain text — it is processed through an irreversible cryptographic hashing algorithm.
• Two-factor authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorised access even if your password is compromised.
• 24/7 system monitoring: Our technical security team monitors system activity continuously to detect any anomalies or intrusion attempts.
• Data segregation: Member personal data is stored separately from company operational data in a strictly access-controlled environment.

While we take all reasonable steps to protect your data, no online system can guarantee 100% absolute security. You also play an important role in safeguarding your account by using a strong password and not sharing your login credentials with anyone.

6. Cookies and Tracking Technologies

The 100cucu platform uses cookies and similar tracking technologies to ensure a smooth and personalised user experience. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as maintaining your login session. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information about how you use the platform to help us improve overall performance and user experience.
• Preference cookies: Saving your preferences such as language, display theme, and game preferences so you do not have to reconfigure them each time.
• Security cookies: Helping identify and prevent suspicious activity by tracking unusual usage patterns.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect your ability to fully access features on the 100cucu platform.

7. Data Retention and Deletion

100cucu retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable Malaysian law. Once the retention period expires, your data will be securely deleted or anonymised.

• Active account data: Retained for the duration your account is active and up to 7 years after account closure for legal compliance and financial record purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial law requirements relating to audit records and AML.
• Security logs: Retained for 2 years to support investigation of any security incidents that may occur.
• Marketing data (with consent): Retained until you withdraw your consent or explicitly request deletion.

8. Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by 100cucu. We fully respect these rights and are committed to making them easy to exercise.

• Right of access: You have the right to request a copy of the personal data we hold about you, including information on how it is being used.
• Right to rectification: If your data is inaccurate or incomplete, you have the right to request an immediate correction at no charge.
• Right to erasure: In certain circumstances, you have the right to request that your personal data be deleted, subject to applicable legal obligations.
• Right to restrict processing: You may request that 100cucu stop processing your data for specific purposes, particularly for direct marketing.
• Right to data portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to withdraw consent: You may withdraw consent previously given at any time without affecting the validity of processing that took place prior to withdrawal.

To exercise any of the above rights, contact the 100cucu customer support team via email or the in-platform live chat. We will respond within 14 business days.

9. Changes to This Privacy Policy

100cucu reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any material changes will be communicated to you via your registered email at least 14 days before they take effect.

The "Updated" date at the top of this page always reflects the latest version of this policy. We encourage you to review this page periodically. Continued use of the 100cucu platform after any policy changes take effect constitutes acceptance of the latest version.

10. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer team is ready to assist. We take every enquiry seriously and are committed to providing a clear and satisfactory response.

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Response Time: Within 3 business days for privacy enquiries
• Language: Malay and English

For enquiries regarding data access rights or deletion requests, please clearly state the type of request and include your account number (where applicable) to expedite processing. For more information on responsible gaming and member protection, visit the Responsible Gaming page.